TERMS AND CONDITIONS OF SERVICE

BANDOBAST Effective Date: 31st July 2026 Last Revised: 31st July 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING FOR OR USING THE BANDOBAST PLATFORM. BY CLICKING "I AGREE", COMPLETING THE REGISTRATION PROCESS, OR ACCESSING OR USING ANY PART OF THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES INCORPORATED HEREIN BY REFERENCE.

IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT REGISTER FOR OR USE THE SERVICE.

IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF A LEGAL ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE FULL LEGAL AUTHORITY TO BIND THAT ENTITY TO THESE TERMS, AND ALL REFERENCES TO "YOU" SHALL MEAN THAT ENTITY.

ARTICLE 1 - PARTIES AND RECITALS

1.1 Parties. These Terms constitute a binding agreement between Bandobast ("Company", "we", "us", or "our"), and the business or individual ("Vendor", "you", or "your") who registers for and is approved to use the Bandobast platform.

1.2 Nature of Service. The Company operates a cloud-based, multi-tenant software-as-a-service platform designed to assist event service vendors - including, without limitation, photographers, decorators, caterers, mehendi artists, venue operators, and event planners - in managing bookings, team operations, client communications, invoicing, expense tracking, and (on applicable plans) client photo delivery ("Platform" or "Service"). The Platform is accessible at bandobast.app and through any associated APIs or mobile-optimised interfaces made available by the Company.

1.3 Business Relationship. The Company provides the Platform as a service provider. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, agency, or franchise relationship between the parties. The Vendor operates as an independent business using the Platform as a business management tool.

ARTICLE 2 - DEFINITIONS

In these Terms, the following words and expressions shall have the meanings ascribed to them below, unless the context requires otherwise:

"Authorised User" means any individual who accesses the Platform under the Vendor's account, including the Vendor's own personnel, employees, contractors, and invited Team Members.

"Confidential Information" means all non-public, proprietary, or commercially sensitive information disclosed by one party to the other in connection with these Terms, whether disclosed in writing, orally, electronically, or by any other means, and whether or not marked as confidential, provided that a reasonable person would recognise it as confidential given its nature and the circumstances of disclosure.

"Documentation" means the user guides, help articles, API references, and other technical documentation made available by the Company at bandobast.app/docs or any successor URL.

"End Client" means a third-party customer of the Vendor (and not a customer of the Company) whose personal data or event details are entered into the Platform by or on behalf of the Vendor.

"End Client Personal Data" means any information relating to an identified or identifiable End Client that the Vendor inputs, uploads, or otherwise causes to be processed through the Platform, including without limitation names, telephone numbers, email addresses, postal addresses, event dates, and payment records.

"Fees" means all amounts payable by the Vendor to the Company in respect of a Subscription, as set out in Article 5.

"Force Majeure Event" means any event beyond a party's reasonable control, including acts of God, pandemic, flood, drought, earthquake, or other natural disaster; war, terrorism, riot, civil unrest, or government action; power outages or telecommunications infrastructure failures; or cyberattacks or distributed denial-of-service attacks directed at third-party infrastructure upon which the Platform relies.

"Free Plan" means the no-cost tier of the Service described in Article 5.1.

"Intellectual Property Rights" means all patents, utility models, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up and trade dress, goodwill, rights in designs, database rights, rights to use and protect the confidentiality of Confidential Information (including know-how and trade secrets), and all other intellectual property rights, whether registered or unregistered, including all applications and rights to apply for and be granted renewals or extensions of such rights.

"Order" means the Vendor's selection and activation of a Subscription plan through the Platform's checkout process.

"Photo Tool" means the client gallery creation, image selection, watermarking, and shareable delivery link features available exclusively on the Studio Plan.

"Platform Data" means aggregated, anonymised, and de-identified statistical and operational data derived from the use of the Platform across all Vendors, which does not identify any individual Vendor or End Client.

"Pro Plan" means the mid-tier paid Subscription described in Article 5.3.

"Studio Plan" means the premium paid Subscription described in Article 5.4.

"Subscription" means the Vendor's right to access and use the Platform under a paid plan (Pro or Studio) in accordance with these Terms, for the duration of the applicable Subscription Term.

"Subscription Term" means each successive monthly billing period commencing on the date a paid Subscription activates or renews.

"Trial Period" means the ninety (90) day period during which a Vendor may access the features of a paid plan at no charge, as further described in Article 6.

"Vendor Content" means all data, information, text, images, files, and other materials that the Vendor or any Authorised User submits, uploads, or transmits through the Platform, including without limitation booking records, invoices, quotations, expense records, client gallery images, and End Client Personal Data.

"Workspace" means the isolated, tenant-specific environment provisioned for a Vendor within the Platform, which contains all Vendor Content attributable to that Vendor.

ARTICLE 3 - ELIGIBILITY AND REPRESENTATIONS

3.1 Eligibility. You represent and warrant that:

(a) you are at least eighteen (18) years of age;

(b) if registering on behalf of a legal entity, such entity is duly incorporated, registered, or otherwise validly constituted under applicable law, and you are duly authorised to enter into these Terms on its behalf;

(c) you are an event services vendor conducting a legitimate business and you are using the Platform solely for lawful business management purposes;

(d) you are not subject to any sanction, debarment, or legal prohibition that would make your use of the Platform unlawful; and

(e) all information you provide during and after registration is accurate, current, and complete, and you will promptly update such information if it changes.

3.2 Continuing Representations. The representations in Article 3.1 are made at the time of registration and are deemed repeated by you on each occasion you access the Platform.

ARTICLE 4 - ACCOUNT REGISTRATION AND APPROVAL

4.1 Registration Process. To obtain access to the Platform, you must submit a registration application through the designated registration page. Submission of an application does not create an account or confer any right of access.

4.2 Approval. All registration applications are subject to review and approval by the Company in its sole and absolute discretion. The Company may approve or reject any application, or request additional information before making a determination, without being required to give reasons. The Company will endeavour to notify applicants of the outcome of their application within a reasonable timeframe.

4.3 Account Credentials. Upon approval, the Company will provision a Workspace for the Vendor. The Vendor is solely responsible for:

(a) maintaining the strict confidentiality of all account login credentials;

(b) ensuring that access to the account is restricted to Authorised Users only;

(c) all acts and omissions of any person who accesses the Platform using the Vendor's credentials, whether authorised or not; and

(d) notifying the Company immediately at [email protected] upon becoming aware of any actual or suspected unauthorised access to or use of the account.

The Company shall not be liable for any loss, damage, or liability arising from the Vendor's failure to comply with this Article 4.3.

4.4 Team Members. The Vendor may invite individuals as Team Members to access its Workspace, subject to plan limits. The Vendor:

(a) is responsible for all acts and omissions of Team Members as if they were the Vendor's own;

(b) must ensure that each Team Member is made aware of and agrees to comply with these Terms before being granted access; and

4.5 Account Accuracy. The Vendor must keep its account information (including business name, contact email, and billing details) accurate and current at all times. The Company may rely on the contact information on record for all notices and communications.

ARTICLE 5 - PLANS, FEATURES, AND FEES

5.1 Free Plan.

The Free Plan is available at no charge on a perpetual basis, subject to these Terms. The Free Plan provides access to the following features only:

Up to ten (10) active bookings at any time;
Calendar, list, and detail views;
Up to three (3) Authorised Users (including the account owner);
Basic invoicing with PDF download.

Features not expressly listed in this Article 5.1 are not available on the Free Plan. The Company reserves the right to modify the features and limits of the Free Plan at any time upon thirty (30) days' prior written notice.

5.2 General Paid Plan Terms.

The following terms apply to the Pro Plan and Studio Plan:

(a) Monthly billing. Subscriptions are billed monthly in advance. The billing date is the date on which the Subscription first activates (or the date the Trial Period converts to a paid Subscription, as applicable).

(b) Automatic renewal. Subscriptions renew automatically at the end of each Subscription Term unless cancelled by the Vendor in accordance with Article 8 before the renewal date.

(c) All Fees are exclusive of taxes. Applicable Goods and Services Tax (GST) and any other statutory levies under Indian law will be charged in addition to quoted Fees. The Vendor is responsible for providing accurate GST registration details for the purposes of valid tax invoicing.

(d) No refunds. Fees paid are non-refundable except as expressly provided in these Terms or as required by applicable law. Cancellation mid-Subscription Term does not entitle the Vendor to a refund of any portion of the Fee paid for the current Subscription Term.

5.3 Pro Plan - ₹699 per month (billed monthly).

The Pro Plan provides all features of the Free Plan, plus:

Unlimited active bookings;
Unlimited Authorised Users;
Multi-day and multi-event scheduling;
WhatsApp and widget-based inquiry capture;
Milestone-based payment tracking and automated reminders;
GST-ready data exports;
Priority customer support via chat and WhatsApp;
Photo Tool gallery and selection features (basic).

5.4 Studio Plan - ₹1,399 per month (billed monthly).

The Studio Plan provides all features of the Pro Plan, plus:

Full Photo Tool access, including client galleries, image selections, watermarking, and shareable delivery links for End Clients.

5.5 Plan Changes.

(a) Upgrade. A Vendor may upgrade from a lower plan to a higher plan at any time. The upgrade takes effect immediately upon payment. Any unused portion of the current Subscription Term for the lower plan shall not be refunded but may, at the Company's discretion, be credited against the upgraded plan's next billing cycle.

(b) Downgrade. A Vendor may downgrade to a lower plan effective at the end of the then-current Subscription Term. Where a downgrade results in the Vendor's usage exceeding the limits of the lower plan (e.g., active bookings exceeding the Free Plan cap, or Team Members exceeding the permitted number), the excess data will not be deleted but will become inaccessible until the Vendor either upgrades again or reduces usage to within the applicable limits.

(c) Cancellation to Free Plan. Cancellation of a paid Subscription results in the Vendor's account reverting to the Free Plan at the end of the then-current Subscription Term.

5.6 Pricing Changes.

The Company reserves the right to change the Fees for any paid plan. The Company will provide the Vendor with not less than thirty (30) days' prior written notice of any Fee increase. If the Vendor does not accept the revised Fee, the Vendor must cancel its Subscription before the effective date of the change. Continued use of the Platform after the effective date constitutes the Vendor's acceptance of the revised Fees.

5.7 Failed Payments.

If any payment fails, the Company will make reasonable attempts to notify the Vendor and re-process the charge. If payment remains outstanding after fourteen (14) days, the Company reserves the right to suspend or downgrade the Vendor's account without further notice, without prejudice to any other remedies available to the Company.

ARTICLE 6 - FREE TRIAL

6.1 Trial Offer. Upon activating a Pro Plan or Studio Plan Subscription for the first time, a Vendor will receive a free Trial Period of ninety (90) days during which all features of the selected plan are available without charge.

6.2 No Payment During Trial. No payment will be collected from the Vendor during the Trial Period.

6.3 Conversion to Paid Subscription. Unless the Vendor cancels the Subscription before the expiry of the Trial Period, the Subscription will automatically convert to a paid Subscription at the conclusion of the Trial Period, and the applicable monthly Fee will be charged to the Vendor's designated payment method.

6.4 One Trial Per Vendor. The Trial Period is available once per Vendor. A Vendor may not circumvent this limitation by creating additional accounts, using different email addresses, or any other means. Any such attempt constitutes a material breach of these Terms.

6.5 Company's Right to Modify or Withdraw Trial. The Company reserves the right to modify the duration or terms of the Trial Period, or to discontinue it entirely, at any time with reasonable notice. Any modification will not affect a Trial Period already in progress at the time of the modification.

ARTICLE 7 - PAYMENT AND BILLING

7.1 Payment Method. By subscribing to a paid plan, the Vendor authorises the Company (through its appointed payment processor) to charge the applicable Fees to the Vendor's designated payment method on each billing date during the Subscription Term, without requiring separate authorisation for each charge.

7.2 Payment Processor. Payments are processed by a third-party payment processor. The Vendor's use of the payment processor's services is subject to that processor's own terms and conditions. The Company does not store full payment card details.

7.3 Disputed Charges. Any dispute regarding a charge must be raised with the Company within sixty (60) days of the charge date by writing to [email protected]. Disputes raised after this period may not be entertained. Raising a dispute does not entitle the Vendor to withhold payment of undisputed amounts.

7.4 Invoices. The Company will issue GST-compliant tax invoices for all paid Subscription charges. Invoices are available for download from the Vendor's account settings.

ARTICLE 8 - TERM, CANCELLATION, SUSPENSION, AND TERMINATION

8.1 Term. These Terms commence on the date of the Vendor's registration and continue until terminated in accordance with this Article 8.

8.2 Cancellation by Vendor. The Vendor may cancel a paid Subscription at any time by following the cancellation process in the Platform's account settings. Cancellation takes effect at the end of the then-current Subscription Term. The Vendor retains access to paid features until that date. Following cancellation, the account reverts to the Free Plan and is subject to its limits.

8.3 Deletion of Workspace. Cancellation of a paid Subscription does not delete the Vendor's Workspace. If the Vendor wishes to permanently delete its Workspace and all Vendor Content, it must submit a written deletion request to [email protected]. Permanent deletion is irreversible.

8.4 Suspension by Company. The Company may, immediately and without notice, suspend a Vendor's access to the Platform (in whole or in part) where:

(a) the Company has reason to believe a breach of these Terms has occurred or is ongoing;

(b) the Vendor's account poses a security risk to the Platform or to other Vendors;

(d) the Vendor's account is subject to a legal claim or dispute that necessitates suspension pending resolution.

8.5 Termination by Company for Cause. The Company may terminate these Terms and the Vendor's access to the Platform immediately upon written notice if:

(a) the Vendor commits a material breach of these Terms (including, without limitation, misuse of the Platform, violation of Article 12, or failure to pay Fees) and either (i) the breach is incapable of remedy, or (ii) the Vendor fails to remedy the breach within seven (7) days of written notice requiring it to do so;

(b) the Vendor becomes insolvent, enters into any arrangement with creditors, or is the subject of any insolvency, winding-up, or similar proceeding; or

8.6 Termination for Convenience by Company. The Company may terminate these Terms for convenience by providing the Vendor with at least sixty (60) days' prior written notice. In such event, the Company will refund a pro-rated portion of any prepaid Fees attributable to the period after the termination date.

8.7 Effect of Termination.

Upon termination or deletion of the Vendor's Workspace:

(a) all rights granted to the Vendor under these Terms immediately cease;

(b) the Vendor must immediately cease all use of the Platform;

(c) Vendor Content will be retained by the Company for a period of ninety (90) days from the date of termination or deletion ("Retention Period"), during which the Vendor may request an export of its data by contacting [email protected];

(d) upon expiry of the Retention Period, the Company will permanently delete all Vendor Content from its systems, subject to any retention required by applicable law or for the Company's legitimate legal purposes (e.g., retention of billing records); and

(e) provisions of these Terms that by their nature should survive termination will survive, including without limitation Articles 9, 10, 12, 14, 15, 16, 17, 18, and 20.

ARTICLE 9 - VENDOR CONTENT AND DATA OWNERSHIP

9.1 Ownership. The Vendor retains full ownership of all Vendor Content. The Company makes no claim to any Intellectual Property Rights in Vendor Content.

9.2 Licence to Company. The Vendor grants the Company a non-exclusive, royalty-free, worldwide licence to host, store, process, transmit, copy, and display Vendor Content solely to the extent necessary to provide the Service to the Vendor and as otherwise expressly permitted by these Terms. This licence terminates upon the permanent deletion of the relevant Vendor Content.

9.3 Vendor's Responsibilities. The Vendor represents, warrants, and undertakes that:

(a) it owns or has obtained all necessary rights, licences, consents, and permissions to upload, store, and process all Vendor Content through the Platform;

(b) Vendor Content does not infringe the Intellectual Property Rights, privacy rights, or any other rights of any third party;

(d) it complies with all applicable laws in connection with its collection, use, and handling of Vendor Content.

9.4 Data Portability. The Vendor may export its data at any time using the export tools available within its Workspace (which provide, at minimum, CSV export for booking and client records, and PDF download for invoices and quotations). The Company will not unreasonably restrict the Vendor's access to its own data.

9.5 No Use of Vendor Content for Other Purposes. The Company will not use Vendor Content for its own marketing, advertising, product training, or any purpose other than providing the Service to the Vendor, except that the Company may derive and use anonymised, aggregated Platform Data that does not identify the Vendor or any End Client.

ARTICLE 10 - END CLIENT DATA AND DATA PROCESSING

10.1 Roles Under Applicable Law. The parties acknowledge that in respect of End Client Personal Data:

(a) the Vendor is the Data Fiduciary (as defined under India's Digital Personal Data Protection Act, 2023, "DPDP Act") responsible for determining the purposes and means of processing End Client Personal Data; and

(b) the Company is a Data Processor, processing End Client Personal Data only on the instructions of the Vendor and in accordance with these Terms.

10.2 Vendor's Obligations as Data Fiduciary. The Vendor represents, warrants, and undertakes that:

(a) it has a lawful basis under the DPDP Act and any other applicable data protection legislation for collecting and processing End Client Personal Data;

(b) it has provided End Clients with all required notices and has obtained all necessary consents for the collection, use, and storage of their personal data through the Platform, including consent for the Company's processing as Data Processor;

(c) it will process End Client Personal Data only for legitimate purposes directly related to the Vendor's event services business and for no other purpose;

(d) it will not disclose, sell, transfer, or otherwise make available End Client Personal Data to any third party without the relevant End Client's consent and, where required, the Company's prior written approval;

(e) it will, upon receiving a request from an End Client to access, correct, or erase their personal data, promptly notify the Company at [email protected] so that the Company may assist in fulfilling such request within the timeframes required by applicable law; and

(f) it will comply with all applicable obligations under the DPDP Act and any other applicable privacy, data protection, or consumer protection legislation.

10.3 Company's Obligations as Data Processor. The Company undertakes to:

(a) process End Client Personal Data only on the documented instructions of the Vendor and solely for the purpose of providing the Service;

(b) implement and maintain appropriate technical and organisational security measures to protect End Client Personal Data against unauthorised access, loss, destruction, or disclosure;

(d) notify the Vendor without undue delay (and in any event within the period required by applicable law) upon becoming aware of a personal data breach affecting End Client Personal Data;

(e) make available to the Vendor such information as is reasonably necessary to demonstrate compliance with the obligations in this Article 10; and

(f) upon termination or expiry of these Terms, delete or return all End Client Personal Data in accordance with Article 8.7.

10.4 Data Isolation. The Company's infrastructure is architected such that each Vendor's Workspace is logically isolated from all other Vendors' Workspaces. End Client Personal Data belonging to one Vendor's Workspace is not accessible by any other Vendor. The Company does not maintain or operate a shared cross-Vendor customer database.

10.5 Sub-Processors. The Company may engage third-party sub-processors (including cloud infrastructure providers and storage providers) to assist in delivering the Service. The Company will ensure that all sub-processors are bound by data processing obligations no less protective than those in this Article 10. A current list of material sub-processors is available upon written request.

ARTICLE 11 - PHOTO TOOL - ADDITIONAL TERMS (STUDIO PLAN)

The following additional terms govern the Vendor's use of the Photo Tool, available exclusively on the Studio Plan.

11.1 Storage of Originals. When the Vendor uploads original image files ("Originals") to the Platform:

(a) Originals are stored in a private, access-controlled cloud storage environment;

(b) compressed previews and thumbnails derived from the Originals are generated and retained on the Company's content delivery infrastructure; and

(c) Originals are subject to automatic and permanent deletion thirty (30) days after the date of upload, pursuant to the Company's storage lifecycle policy. This deletion is irreversible.

11.2 Vendor's Backup Obligation. The Vendor acknowledges and accepts that it is solely and entirely responsible for maintaining independent backup copies of all Originals before and after uploading them to the Platform. The Company's storage of Originals is a transient facilitation of client gallery and selection features - it does not constitute archival or permanent storage. The Company accepts no liability whatsoever for the loss of Originals following the expiry of the thirty (30) day retention window, or for any earlier loss arising from technical error, data corruption, or any other cause.

11.3 Client Gallery Access. Client gallery access links are protected by unique, cryptographically generated access tokens. The Vendor is solely responsible for:

(a) sharing gallery links only with the intended End Clients; and

(b) any consequences of sharing a link with an unintended recipient.

The Company is not liable for unauthorised access to galleries arising from the Vendor's disclosure of access links.

11.4 No Delivery Obligation. The Photo Tool facilitates image selection and gallery sharing between the Vendor and its End Clients. The Company does not deliver, process, edit, or otherwise handle final image files on behalf of the Vendor. The Vendor is solely responsible for the quality of its work product and for the delivery of final materials to its End Clients. The Company accepts no liability for any claim by an End Client arising from the quality, timeliness, or content of the Vendor's deliverables.

11.5 Intellectual Property in Originals. The Vendor represents and warrants that:

(a) it owns the copyright and all other Intellectual Property Rights in all Originals it uploads to the Platform, or has obtained all necessary licences and permissions to upload and process such Originals; and

(b) the upload, storage, processing, and display of Originals through the Platform does not infringe the rights of any third party (including the rights of individuals depicted in such images).

11.6 Images of Individuals. Where Originals contain images of identifiable individuals, the Vendor is responsible for ensuring that all necessary consents under the DPDP Act and applicable privacy law have been obtained from those individuals prior to upload.

ARTICLE 12 - ACCEPTABLE USE

12.1 Permitted Use. The Vendor may use the Platform solely for its own internal business management purposes in connection with its event services business, in accordance with these Terms and all applicable laws.

12.2 Prohibited Conduct. The Vendor must not, and must ensure that its Authorised Users do not:

(a) use the Platform in violation of any applicable law, regulation, or enforceable code, including any laws relating to consumer protection, data protection, intellectual property, or financial services;

(b) upload or transmit Vendor Content that is unlawful, defamatory, fraudulent, obscene, or that infringes the rights of any third party;

(d) use automated means, including bots, scripts, crawlers, or data-scraping tools, to access, extract data from, or interact with the Platform, without the Company's prior written consent;

(e) attempt to gain unauthorised access to any other Vendor's Workspace, to the Platform's underlying systems, databases, or infrastructure, or to any third-party systems connected to the Platform;

(f) interfere with, disrupt, or impose an unreasonable or disproportionate load on the Platform's infrastructure, or attempt to do so;

(g) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Platform, except to the extent permitted by applicable law;

(h) sell, resell, sublicence, rent, or otherwise make the Platform available to any third party other than Authorised Users;

(i) use the Platform to transmit unsolicited bulk communications;

(j) remove, alter, or obscure any proprietary notices, branding, or labels on the Platform; or

(k) create multiple accounts for the purpose of circumventing plan limits, accessing additional Trial Periods, or evading a suspension or termination.

12.3 Monitoring. The Company reserves the right (but does not assume the obligation) to monitor use of the Platform to investigate suspected breaches of this Article 12 or applicable law.

ARTICLE 13 - INTELLECTUAL PROPERTY RIGHTS

13.1 Company's IP. The Platform - including all software, algorithms, source code, object code, design elements, user interfaces, trademarks, brand names, trade dress, documentation, and all other content created by the Company - is and remains the exclusive property of the Company or its licensors. All Intellectual Property Rights in the Platform are reserved.

13.2 Licence to Vendor. Subject to the Vendor's compliance with these Terms, the Company grants the Vendor a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform during the term of these Terms solely for the Vendor's own internal business purposes. No other rights in the Platform are granted.

13.3 No Rights by Implication. No licence is granted by implication, estoppel, or otherwise. The Vendor acquires no ownership interest or right in the Platform by virtue of using the Service or paying Fees.

13.4 Feedback. If the Vendor provides the Company with feedback, suggestions, feature requests, or other input regarding the Platform (collectively, "Feedback"), the Vendor hereby grants the Company an irrevocable, perpetual, royalty-free, worldwide, sub-licensable licence to use, copy, modify, and incorporate such Feedback into the Platform or otherwise use it for any business purpose, without any obligation of confidentiality, attribution, or compensation to the Vendor.

ARTICLE 14 - CONFIDENTIALITY

14.1 Obligations. Each party ("Receiving Party") agrees that it will:

(a) hold the other party's ("Disclosing Party") Confidential Information in strict confidence;

(b) not disclose the Disclosing Party's Confidential Information to any third party without the prior written consent of the Disclosing Party, except to its employees, contractors, and advisors who have a need to know such information and are bound by obligations of confidentiality no less protective than those in this Article 14; and

(c) use the Disclosing Party's Confidential Information only for the purposes of performing its obligations or exercising its rights under these Terms.

14.2 Exclusions. The obligations in Article 14.1 do not apply to information that:

(a) is or becomes publicly available through no act or omission of the Receiving Party;

(b) was rightfully in the Receiving Party's possession before disclosure, without restriction;

(d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information.

14.3 Legally Compelled Disclosure. If the Receiving Party is required by applicable law, court order, or governmental authority to disclose Confidential Information, it will, to the extent permitted by law, provide the Disclosing Party with prompt written notice so that the Disclosing Party may seek a protective order or other appropriate remedy. The Receiving Party will disclose only such Confidential Information as is legally required.

14.4 Survival. The obligations in this Article 14 survive for a period of three (3) years following termination or expiry of these Terms, except with respect to trade secrets, which shall remain protected for so long as they qualify as trade secrets under applicable law.

ARTICLE 15 - DISCLAIMERS OF WARRANTIES

15.1 As-Is Basis. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

(a) any implied warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement;

(b) any warranty that the Platform will meet the Vendor's requirements or expectations, or that it will be suitable for the Vendor's specific business needs;

(d) any warranty as to the accuracy, completeness, or reliability of any data or output generated by the Platform (including financial summaries, invoices, and reports); and

(e) any warranty that defects or errors in the Platform will be corrected within any specified timeframe.

15.2 Beta Features. The Company may from time to time make available certain features or functionality on a beta or early access basis. Such features are provided without any warranty whatsoever and may be modified or withdrawn at any time without notice.

15.3 Third-Party Services. The Platform may integrate with or link to third-party services and platforms (including payment processors, messaging services, and export destinations). The Company makes no representation or warranty regarding the availability, accuracy, or security of such third-party services. The Vendor's use of any third-party service is subject to that third party's own terms and conditions.

ARTICLE 16 - LIMITATION OF LIABILITY

16.1 Exclusion of Consequential Loss. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO THE VENDOR OR ANY THIRD PARTY FOR ANY:

(a) loss of profit, revenue, or anticipated savings;

(b) loss of business, contracts, or opportunities;

(d) loss of goodwill or reputation; or

(e) indirect, incidental, special, consequential, exemplary, or punitive damages of any kind,

EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

16.2 Cap on Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY TO THE VENDOR ARISING OUT OF OR IN CONNECTION WITH THESE TERMS - WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE - SHALL NOT EXCEED AN AMOUNT EQUAL TO THE TOTAL FEES ACTUALLY PAID BY THE VENDOR TO THE COMPANY IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

16.3 Exceptions. Nothing in these Terms limits or excludes liability for:

(a) death or personal injury caused by a party's negligence;

(b) fraud or fraudulent misrepresentation; or

16.4 Basis of Bargain. The parties acknowledge that the limitations of liability set out in this Article 16 reflect a reasonable allocation of risk between commercial parties and are an essential element of the basis of the bargain between them. The Company would not have entered into these Terms without these limitations.

16.5 Mitigation. Each party has a duty to take reasonable steps to mitigate any loss or damage it may suffer in connection with these Terms.

ARTICLE 17 - INDEMNIFICATION

17.1 Vendor's Indemnity. The Vendor shall indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, and agents (each, an "Indemnified Party") from and against any and all claims, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) ("Losses") arising out of or in connection with:

(a) the Vendor's breach of any representation, warranty, undertaking, or obligation under these Terms;

(b) the Vendor's violation of any applicable law or the rights of any third party;

(c) Vendor Content, including any allegation that Vendor Content infringes the Intellectual Property Rights, privacy rights, or other rights of a third party;

(d) the Vendor's collection, use, storage, or disclosure of End Client Personal Data in breach of the DPDP Act or any other applicable data protection law; or

(e) any claim by an End Client arising from the Vendor's provision of (or failure to provide) its event services, including any claim relating to the quality, content, or timeliness of the Vendor's deliverables.

17.2 Indemnification Procedure. In connection with any claim for which indemnification may be sought:

(a) the Indemnified Party will promptly notify the Vendor in writing of the claim (provided that failure to provide prompt notice shall not relieve the Vendor of its indemnification obligations except to the extent the Vendor is materially prejudiced by such failure);

(b) the Vendor shall have the right to assume sole control of the defence and settlement of the claim, provided it does not settle any claim in a manner that imposes any obligation, restriction, or liability on any Indemnified Party without the Indemnified Party's prior written consent (not to be unreasonably withheld); and

(c) the Indemnified Party shall provide the Vendor with reasonable cooperation and assistance in connection with the defence of the claim, at the Vendor's cost.

ARTICLE 18 - SERVICE AVAILABILITY

18.1 Uptime Commitment. The Company will use commercially reasonable efforts to maintain Platform availability. The Company does not guarantee uninterrupted access and does not warrant any specific uptime level.

18.2 Scheduled Maintenance. The Company will endeavour to provide reasonable advance notice of scheduled maintenance that is expected to result in Platform downtime, typically by in-app notification or email.

18.3 Extended Downtime Credit. In the event of unscheduled Platform downtime exceeding seventy-two (72) consecutive hours in any calendar month that is directly attributable to the Company (and not to a Force Majeure Event or third-party infrastructure provider failure), the Company may, at its sole discretion, issue the affected Vendor a pro-rated credit against future Fees. Such credit shall constitute the Vendor's sole remedy for Platform unavailability.

ARTICLE 19 - GOVERNING LAW AND DISPUTE RESOLUTION

19.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of laws principles.

19.2 Amicable Resolution. In the event of any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof ("Dispute"), the parties shall first attempt in good faith to resolve the Dispute through direct senior-level negotiation. Either party may initiate this process by providing written notice to the other identifying the Dispute. The parties shall have thirty (30) days from the date of such notice (or such longer period as agreed in writing) to resolve the Dispute before either party may escalate it.

19.3 Arbitration. If a Dispute is not resolved pursuant to Article 19.2 within the prescribed period, it shall be finally settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended from time to time). The arbitration shall be:

(a) conducted by a sole arbitrator appointed by mutual agreement of the parties, or, failing such agreement within fifteen (15) days, by a sole arbitrator appointed in accordance with the rules of the Indian Council of Arbitration;

(b) conducted in the English language; and

The award of the arbitrator shall be final and binding on the parties, and may be entered as a judgment in any court of competent jurisdiction.

19.4 Injunctive Relief. Nothing in Article 19.3 shall prevent either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction to protect its Intellectual Property Rights or Confidential Information pending the constitution of the arbitral tribunal.

19.5 Courts. Subject to Article 19.3, each party irrevocably submits to the exclusive jurisdiction of the courts of Bangalore, India for any matter arising out of or in connection with these Terms that is not subject to arbitration under Article 19.3.

ARTICLE 20 - ELECTRONIC RECORDS AND SIGNATURES

20.1 Electronic Contracting. These Terms are entered into electronically. The Vendor acknowledges that by clicking "I agree" or completing registration, it has executed these Terms as a valid and enforceable contract. For the purposes of the Information Technology Act, 2000 and the Indian Contract Act, 1872, these Terms constitute a valid, binding, and enforceable agreement.

20.2 Electronic Communications. The Vendor consents to receiving all communications from the Company electronically, including notices, invoices, and updates to these Terms, by email to the address registered in the Vendor's account or by in-app notification. The Vendor is responsible for ensuring that its registered email address is current and that emails from the Company are not filtered as spam.

ARTICLE 21 - AMENDMENTS TO THESE TERMS

21.1 Company's Right to Amend. The Company reserves the right to amend these Terms at any time to reflect changes in applicable law, the Platform's features, or the Company's business practices.

21.2 Notice. The Company will notify the Vendor of material amendments by:

(a) sending an email to the Vendor's registered email address; and

(b) displaying a prominent notice within the Platform.

Notice will be provided at least fourteen (14) days before the amended Terms take effect. Where an amendment is required by applicable law on shorter notice, the Company will provide as much notice as is reasonably practicable.

21.3 Acceptance. Continued use of the Platform after the effective date of any amendment constitutes the Vendor's acceptance of the amended Terms. If the Vendor does not accept the amended Terms, it must cease using the Platform and cancel its Subscription before the effective date.

ARTICLE 22 - GENERAL PROVISIONS

22.1 Entire Agreement. These Terms, together with the Company's Privacy Policy and any other policies or documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating thereto.

22.2 Order of Precedence. In the event of any conflict between these Terms and any other document incorporated herein by reference, these Terms shall prevail unless the other document expressly states otherwise.

22.3 Severability. If any provision of these Terms is found by a competent court or arbitrator to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remainder of these Terms shall continue in full force and effect.

22.4 Waiver. No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. A waiver of any particular breach or default does not waive any subsequent breach or default. No waiver is effective unless given in writing.

22.5 Assignment. The Vendor may not assign, transfer, delegate, or sub-contract any of its rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer these Terms, or any of its rights or obligations hereunder, in whole or in part, without the Vendor's consent, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided that the Company provides reasonable notice to the Vendor. Any purported assignment in violation of this Article 22.5 is null and void.

22.6 Force Majeure. Neither party shall be in breach of these Terms or liable for any delay in performing or failure to perform any obligation under these Terms to the extent that such delay or failure is caused by a Force Majeure Event, provided that the affected party: (a) notifies the other party as soon as reasonably practicable; (b) takes all reasonable steps to mitigate the effects of the Force Majeure Event; and (c) resumes performance as soon as the Force Majeure Event ceases. If the Force Majeure Event continues for more than sixty (60) days, either party may terminate these Terms on written notice without liability.

22.7 No Third-Party Rights. These Terms are entered into for the sole benefit of the parties and their respective permitted successors and assigns. Nothing in these Terms, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit, or remedy of any nature whatsoever.

22.8 Relationship of Parties. The parties are independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, franchise, or agency relationship between the parties. Neither party has the authority to bind the other in any manner.

22.9 Headings. Section headings are for convenience only and shall not affect the interpretation of these Terms.

22.10 Language. These Terms are drafted in the English language. In the event of any inconsistency between an English-language version and any translation, the English version shall prevail.

ARTICLE 23 - CONTACT INFORMATION

For all queries, notices, and legal correspondence relating to these Terms, please contact:

Bandobast K Dommasandra, Belathur Main Road Bangalore - 560047 India

Email: [email protected] Website: https://bandobast.in

For support queries, please use the in-app support chat or email [email protected].

These Terms and Conditions were last updated on 31st July 2026 and supersede all prior versions.